Terms of Service

1. The service

StayHive is a software-as-a-service (SaaS) platform operated by GoPlex Consulting Pty Ltd (ABN 77 631 683 040). It provides holiday rental hosts with tools to synchronise booking calendars, publish AI-discoverable property pages, and accept direct bookings from guests via Stripe. StayHive is a tool — we are not a travel agent, booking marketplace, or property manager.

2. Eligibility

To use StayHive, you must:

• Be at least 18 years of age.
• Have the legal authority to list and manage the property you add to the platform.
• Provide accurate and truthful information when creating your account.

3. Subscriptions and pricing

StayHive offers paid subscription plans (Starter, Plus and Pro) as described on our pricing page. Subscriptions are billed monthly or annually in Australian dollars (AUD). Annual plans include two months free compared to monthly billing.

Free trial: Selected plans include a free trial — currently a 30-day free trial on the Plus plan. You will not be charged during the trial. If you cancel before the trial ends, you will not be billed. Plans without a trial (currently Starter and Pro) are charged when you subscribe.

Auto-renewal and first charge: When your free trial ends — or immediately when you subscribe to a plan without a trial — your first payment is charged and your subscription begins. Subscriptions then automatically renew at the end of each billing period (monthly or annual) unless you cancel before the renewal date. You can cancel at any time from Settings → Manage billing (Stripe customer portal). Cancellation takes effect at the end of the current billing period — you will retain access until then.

14-day money-back guarantee: After your first charge, if you are unhappy with StayHive for any reason, you may request a full refund of that first subscription payment within 14 days of the charge, provided you have not used the platform to process any direct bookings during that period. Because no payment is taken during a free trial, the 14-day window runs from your first billed charge, not from signup. See our Refund Policy for details.

We reserve the right to change pricing with 30 days' written notice to your account email address. StayHive charges no commission on direct bookings. Stripe's standard payment processing fees apply to online card payments and are handled by Stripe.

4. Your responsibilities

You agree to:

• Provide accurate property information, photos, pricing and availability.
• Comply with all applicable local, state and federal laws relating to short-term rentals — including council regulations, strata by-laws and any required permits or licences.
• Obtain and maintain appropriate property insurance for your rental.
• Pay all applicable taxes on rental income you receive.
• Not use StayHive for any unlawful, misleading or fraudulent purpose.

5. What StayHive is not

StayHive is a technology platform only. We are not a party to any rental agreement between a host and a guest. We do not verify guest identities, guarantee guest behaviour, or accept any liability for what occurs during a stay. The rental relationship is solely between you (the host) and your guest.

6. Payments

Direct booking payments are processed by Stripe Connect. By using the direct booking feature or enabling payouts, you agree to Stripe's Terms of Service and the Stripe Connected Account Agreement. StayHive acts as a platform facilitator for guest payments via Stripe Connect — we are not a party to the rental agreement between you and your guest. StayHive is the merchant of record for your StayHive subscription fees. StayHive does not hold, store or have access to guest payment card details.

7. Intellectual property

You retain ownership of all content you upload to StayHive (photos, descriptions, property details). By uploading content, you grant GoPlex Consulting Pty Ltd a non-exclusive, royalty-free licence to display that content on your property page and within the StayHive platform for the purpose of providing the service.

8. Account suspension and termination

We may suspend or terminate your account if you breach these Terms, engage in fraudulent activity, or use the platform in a way that could harm other users or StayHive. We will provide notice where reasonably practicable. You may cancel your account at any time from your account settings.

9. Limitation of liability

To the maximum extent permitted by Australian Consumer Law, GoPlex Consulting Pty Ltd's total liability to you for any claim arising from your use of StayHive is limited to the subscription fees you paid in the three months preceding the claim. We are not liable for indirect, consequential, or incidental losses, including lost rental income or guest relationship damage.

10. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be lawfully excluded.

11. Governing law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Contact us

For questions about these Terms, contact us at: hello@stayhive.com.au