Privacy Policy

1. Who we are

GoPlex Consulting PTY LTD operates StayHive (stayhive.app), a SaaS platform that helps Australian and New Zealand holiday rental hosts manage calendars, accept direct bookings, and publish AI-discoverable property pages. References to “we”, “us” or “our” in this policy refer to GoPlex Consulting PTY LTD.

2. What personal information we collect

We may collect the following types of personal information:

• Account information: Your name and email address when you sign up.
• Property information: Listing details, photos, pricing and availability that you provide or import from Airbnb.
• Payment information: Payment details are processed directly by Stripe. We do not store your card number or bank details.
• Booking information: Guest names, contact details and booking dates associated with direct bookings made through your property page.
• Usage data: How you interact with the platform (pages visited, features used, error logs).

3. How we collect your information

We collect information in the following ways:

• When you create an account or fill in forms on our platform.
• When you import a property listing from Airbnb or another source.
• When guests complete a booking through your property page via Stripe.
• Automatically through cookies and usage analytics as you use the service.

4. Why we collect your information

We use your personal information to:

• Provide and operate the StayHive service.
• Process direct bookings and payments through Stripe.
• Send you transactional emails (booking confirmations, conflict alerts).
• Improve and develop the platform.
• Comply with legal obligations.

We will not use your personal information for direct marketing without your consent.

5. Who we share your information with

We do not sell, rent or trade your personal information to third parties. We share information only with the following service providers who help us operate StayHive:

• Stripe — payment processing (US-based, PCI-DSS compliant). Stripe Privacy Policy.
• Supabase — database and file storage. We use the Sydney region (ap-southeast-2) where possible.
• Resend — transactional email delivery (US-based).
• Vercel — hosting and infrastructure (global CDN).

Some of these providers are based outside Australia. Where this is the case, we take reasonable steps to ensure they handle your data in accordance with the APPs.

6. Your rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or out-of-date information.
• Request deletion of your account and associated personal data.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, contact us at hello@stayhive.com.au.

7. Data retention

We retain your personal information for as long as your account is active. If you close your account, we will delete or de-identify your personal information within 30 days, unless we are required by law to retain it for longer.

8. Cookies

We use functional cookies only — for session management and authentication. We do not use advertising cookies or third-party tracking cookies. You can disable cookies in your browser settings, but this may affect your ability to use the platform.

9. Children

StayHive is intended for users aged 18 and over. We do not knowingly collect personal information from children under 18.

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email to the address associated with your account. Continued use of StayHive after notification constitutes acceptance of the updated policy.

11. Contact us

For privacy enquiries or to exercise your rights, please contact us at: hello@stayhive.com.au