Privacy Policy

1. Who we are

GoPlex Consulting Pty Ltdoperates StayHive (stayhive.com.au), a SaaS platform that helps Australian holiday rental hosts manage calendars, accept direct bookings, and publish AI-discoverable property pages. References to “we”, “us” or “our” in this policy refer to GoPlex Consulting Pty Ltd.

2. What personal information we collect

We may collect the following types of personal information:

• Account information: Your name and email address when you sign up.
• Property information: Listing details, photos, pricing and availability that you provide or import from Airbnb or other platforms. Your full street address is stored for operational purposes but only your suburb is shown publicly on your Property Page.
• Payment information: Guest payment card details are processed directly by Stripe. We do not store card numbers or bank details. Host identity and verification data for Stripe Connect payouts (KYC) is collected and processed by Stripe for payout eligibility.
• Booking information: Guest names, contact details and booking dates associated with direct bookings made through your property page. Full property address is shared with confirmed guests before check-in.
• Visitor analytics: When someone views a Property Page, we record a page view with visitor classification (human visitor vs AI bot vs other bot) for aggregated analytics. Plus plan and above hosts can view these stats in their dashboard.
• Usage data: How you interact with the platform (pages visited, features used, error logs), collected via Vercel Analytics and Speed Insights.
• Local storage: Onboarding progress and UI preferences may be stored in your browser's localStorage to improve your experience.

3. How we collect your information

We collect information in the following ways:

• When you create an account or fill in forms on our platform.
• When you import a property listing from Airbnb or another source.
• When guests complete a booking through your property page via Stripe.
• Automatically through cookies and usage analytics as you use the service.

4. Why we collect your information

We use your personal information to:

• Provide and operate the StayHive service.
• Process direct bookings and payments through Stripe.
• Send you transactional emails (booking confirmations, conflict alerts).
• Improve and develop the platform.
• Comply with legal obligations.

We will not use your personal information for direct marketing without your consent.

5. Who we share your information with

We do not sell, rent or trade your personal information to third parties. We share information only with the following service providers who help us operate StayHive:

• Stripe — payment processing and Connect payouts (US-based, PCI-DSS compliant). Stripe Privacy Policy.
• Supabase — database and file storage (Sydney region, ap-southeast-2).
• Resend — transactional email delivery (US-based).
• Vercel — hosting, CDN, Vercel Analytics and Speed Insights (global infrastructure). Vercel Privacy Policy.
• Cloudflare — CDN, security and Cloudflare Insights (global infrastructure). We use Cloudflare Turnstile in invisible modeto protect our authentication and sign-up forms from bots; in invisible mode Turnstile runs in the background without showing a visible challenge or requiring you to interact with it. As required for invisible mode, we reference Cloudflare's Turnstile Privacy Addendum. See also the Cloudflare Privacy Policy.
• Google Maps / Places — host address autocomplete during property setup. Google Privacy Policy.
• Google Tag Manager / Google Analytics (GA4) — optional; only active when configured. Used for aggregated usage and performance metrics. Google Privacy Policy.

Some of these providers are based outside Australia (including the United States). Where this is the case, we take reasonable steps to ensure they handle your data in accordance with the APPs (APP 8 — cross-border disclosure). Our primary database is hosted in Sydney (ap-southeast-2), but other processors may transfer data offshore as part of their global infrastructure.

6. Your rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or out-of-date information.
• Request deletion of your account and associated personal data.
• Export your data — you can download a CSV export of your bookings, properties and platform connections from Settings → Profile.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, contact us at hello@stayhive.com.au.

7. Data retention

We retain your personal information for as long as your account is active. If you close your account, we will delete or de-identify your personal information within 30 days, except where we are required by law to retain it for longer.

Financial records exception: When you delete your account, de-identified financial and transaction records (amounts, dates, Stripe payment identifiers, card last four digits — with no guest names, emails or messages) may be retained for approximately five years to meet Australian tax record-keeping obligations (ATO), chargeback and dispute resolution requirements (APP 11.2).

8. Cookies

We use cookies and similar technologies for session management, authentication, and security (for example Cloudflare Turnstile). Vercel Analytics and Speed Insights collect aggregated page-view and performance data. Where Google Tag Manager / Google Analytics is enabled, they may set cookies or use storage for aggregated analytics and performance measurement. We may also store onboarding progress and UI preferences in your browser's localStorage. We do not use advertising cookies for cross-site tracking. You can disable cookies in your browser settings, but this may affect your ability to use the platform.

9. Children

StayHive is intended for users aged 18 and over. We do not knowingly collect personal information from children under 18.

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email to the address associated with your account. Continued use of StayHive after notification constitutes acceptance of the updated policy.

11. Contact us

For privacy enquiries or to exercise your rights, please contact us at: hello@stayhive.com.au