Calendar & sync
How to stop double bookings when you list on more than one site
A double booking is almost never carelessness. It is the predictable result of selling the same nights in two systems that only tell each other the news every so often. This is the plumbing you need once you run a direct-booking page alongside Airbnb and Stayz. Here is how it works and where its limits are.
Why it happens
Every platform you list on keeps its own calendar and will happily sell any night it believes is free. Nothing stops two of them selling the same night at the same time unless they are told, and they are told by exchanging calendar feeds.
Those feeds are iCal files at a secret URL. One system publishes the file; another reads it on a schedule. Reading on a schedule is the whole story: between one read and the next, both platforms think the night is available.
What connecting a calendar actually does
When you paste your Airbnb or Stayz iCal URL into StayHive, StayHive starts reading that feed and blocks the booked dates on your Property Page. It also gives you a StayHive feed URL to paste back into each platform, so a direct booking blocks those nights on Airbnb and Stayz too.
That return leg is the one hosts most often skip, and it is the half that protects you from selling a direct-booked week on Airbnb. Set up both directions for every platform you list on.
The gap sync cannot close
Because feeds are polled, there is always a window where two systems disagree. StayHive narrows it from its side: connected feeds are re-read daily, and again on demand when a guest opens your booking form and when they go to pay, so the freshest possible answer is used at the moment money changes hands.
What StayHive cannot control is how quickly a platform picks up your outbound feed — that cadence is theirs, and it is usually measured in hours rather than seconds. So the residual risk sits on the OTA side of a direct booking, which is the right place for it to be: your direct calendar is the one you can check.
Habits that remove most of the remaining risk
None of these are exotic. They are what hosts who never double-book actually do:
- Connect every platform you list on, in both directions. One missing return feed is where the accident happens.
- Treat one calendar as the one you trust, and check it before confirming anything by phone, text or email.
- Block your own stays as soon as you know about them, not the week before.
- Watch for sync failure alerts. A feed that has quietly stopped working looks exactly like a calendar with no bookings.
- Be careful with manual holds you make outside any system — those are invisible to every feed.
If it happens anyway
Contact the affected guest yourself, early and directly, and sort out a refund or an alternative before they discover the problem at your front door. A same-day message about a mistake reads very differently from a cancellation on arrival, and it is the part of the situation you fully control.
Common questions
- How often does StayHive check my connected calendars?
Daily, and again on demand when a guest opens your booking form and when they pay — so the check that matters happens right before a booking is taken.
- Do I need to paste the StayHive feed into Airbnb and Stayz as well?
Yes. Reading their feed stops you from selling nights they already sold. Giving them yours stops the reverse. Both directions, for every platform.
- Can calendar sync guarantee I will never double-book?
No. iCal feeds are polled on a schedule rather than pushed instantly, so a short disagreement window always exists. Connecting every platform in both directions removes most of the risk. If you're adding a direct page to keep more of each stay after Airbnb's 15.5% host-only fee, how to get those bookings is the demand side of the same problem.
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